Sark Co., Ltd. Privacy Policy
Last Updated and Effective Date: July 8, 2025
Sark Co., Ltd. (“we,” “us,” or “our”), operator of the Sark store, respects your concerns about privacy and values our relationship with you.
When you access a store (the “Store”) created by us via the SHOPLINE SaaS platform (“SHOPLINE”), we may collect, process, and use certain personal data about you (including your employees and/or individuals acting on your behalf). If you browse or make purchases in the Store, we may also collect, process, and use your personal data. We fully recognize the importance of your personal data, and we're committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use such data, with whom we share it, and your available choices regarding our use of it.
This Privacy Policy is designed to help you understand:
What we collect
Information you provide
How we use personal data
Our use of “Cookies” and similar tracking technologies
How we process, share, transfer, and disclose personal data
Your rights and choices
How we protect personal data
How we update this Privacy Policy
How to contact us
1. What We Collect
We may obtain personal data about you from various sources. When you interact with our Store, the Smart OMO membership and navigation tool, or our social media/social network pages (or related shops or apps, such as Facebook or Instagram), we may collect information about you. Our products may also be sold in department stores or other physical retail outlets. If you are a member of our Store and make a purchase in-store, those transaction records will be collected by us. When you visit the Store or our social media network pages (or related shop/apps), we may automatically collect certain device or usage information through cookies, web server logs, and web beacons.
Categories of Personal Data You Provide
We may collect the following types of personal data:
Identifiers – (a) identity identifiers (e.g., name, address, telephone, email); (b) financial identifiers (e.g., credit card or bank account information); (c) government-issued identifiers (e.g., national ID number, unified number, tax ID, passport number).
Personal Characteristics – Descriptive info (e.g., gender, date of birth, size).
Socio‑demographic Information – (a) residential and housing details (address, etc.); (b) property ownership (personal movable property, etc.); (c) immigration status (passport, work permits, residence documents); (d) lifestyle preferences (types of consumer goods and service usage); (e) memberships in charitable or voluntary groups (e.g., association, club, volunteer records).
[Note: List all categories applicable to your business]
2. Information You Provide
You may voluntarily provide personal data in multiple ways—when registering in the Store, making purchases, or via social media (or related shops/apps). Types of personal data you might provide include:
Contact details (e.g., name, postal address, email, phone number, mobile service provider)
Age and date of birth
Gender and preferred language
Username and password
Payment information (e.g., payment card number, expiry date, shipping and billing addresses)
Purchase history
Product preferences and communication choices
Content you provide (e.g., photos, videos, reviews, articles, survey responses)
Social media profile information (e.g., name, profile photo, likes, location, friends list, other info on registration page, app-compliance location)
Device identifiers (e.g., MAC address, IP address, online identifiers)
Providing personal data is voluntary, but failure to do so may limit access to some services or promotions.
3. Why We Collect Your Personal Data
We collect personal data to provide products or services to you, including but not limited to:
Consumer and customer management and services
Consumer protection
Online shopping and e-commerce services
Verifying your identity (e.g., fraud prevention)
Resolving disputes (customer service, IP rights, etc.)
Enhancing transaction security
Debt collection
Notifying you of business opportunities, products, services, and updates
Detecting and preventing errors, fraud, crime, and compliance risk
Investigating potential fraud, property-related wrongdoing, or breaches
Fulfilling terms & conditions and return/exchange policies
Complying with legal obligations
Other purposes for which you’ve given consent
[Note: Include all purposes applicable to your business]
4. How We Use Personal Data
We may use your information for:
Sending promotional and non-marketing communications
Providing requested information and services
Contacting you to confirm orders, appointments, returns, refunds, or related product/service info
Processing payments and transactions
Creating and managing your account and purchase history
Responding to inquiries
Customizing ads in our Store or social media based on your interests and history
Managing special events, contests, giveaways, surveys, and other offers with you
Operating and communicating through our social network or mobile app
Operating, evaluating, and improving our business, including new product and service development, communications, market research, data analysis, CRM, accounting, auditing, and internal functions
Complying with legal requirements, industry standards, and internal policies
Deduplicating and ensuring data accuracy via internal or vendor-based data cleaning
We may use your data for other purposes, and we’ll specifically notify you when collecting.
If you provide personal data, we may use it for direct marketing, subject to your consent. At the first marketing contact, we’ll confirm that you do not object; if you do object, you can opt out at any time.
Direct marketing may be sent via phone, mail, email, SMS, mobile or web apps, and social media shops, in accordance with your consent.
If you don’t want us to use your data for direct marketing, you can opt out anytime at no cost. We only use your data for direct marketing in compliance with Taiwanese Personal Data Protection Law.
5. Cookies & Similar Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device (computer, smartphone, etc.) by the Store’s server, typically containing an identifier, site name, and numeric data. They help the Store recognize your browser on return visits and may store user preferences and other info.
How We Use Cookies
When using our Store, we may collect device model, OS, device identifier, IP address, browsing data, and click information via cookies or similar technologies to understand your environment. Cookies allow us to identify you without repeated login, optimize functionality, and customize your experience. You can disable cookies in your browser, which may affect functionality.
On SHOPLINE-powered Shops, cookies and similar tech let us recognize returning users or members so you don’t have to log in repeatedly.
How to Manage Cookies
You can manage or delete categories of tracking tech per your preference. Many browsers have a “Do Not Track” feature. You can enable/disable cookies in your browser settings (including third-party cookies). For details, consult your browser’s help menu or device manual. Links for major browsers are provided.
By clearing your cache, you remove existing tracking tech.
When browsing anonymously, we collect only essential cookies to provide services.
If you refuse or delete tracking tech, you’ll need to adjust settings each visit, and some features may not work properly.
6. How We Process, Share, Transfer, and Disclose Personal Data
(1) Processing & Use
Some Store features may be handled by third-party partners. We may engage partners (tech service providers) to process some of your personal data. For instance, auto-payment via a payment company, or KYC and transaction monitoring via third-party services for SHOPLINE payments.
[Note: Add any other vendors you share data with—sales platforms, payment gateways, shipping —etc.]
We sign confidentiality agreements with these providers outlining purpose, duration, and responsibilities. They must follow this Privacy Policy and our instructions. If you don’t consent, certain services may be unavailable.
(2) Sharing
We won’t share your data with third parties except under these circumstances:
At your request or with your consent;
Fulfilling legal obligations;
National security or defense;
Public safety, public health, or significant public interest;
Criminal investigation, prosecution, trial, or enforcement;
Protecting the life, property, or rights of you or others if consent is impractical;
Data you make public;
Data from lawful public sources.
We share data with SHOPLINE and its affiliates to provide SHOPLINE services (recommendations, account support, security) within policy purposes. If sensitive data is shared or affiliates use it for other purposes, we’ll seek your separate consent.
We share data with third-party partners only for legitimate and necessary service purposes. Personal identifiers are only shared when required by law. Usually, such partners are separate data controllers with their own privacy policies and agreements.
For third-party apps, payment gateways, or logistic providers in the Store, that data sharing is subject to those third parties’ policies, not ours. We are not responsible for them. Before sharing your data with any third party, review their privacy policy and terms.
(3) Transfers
Generally, we do not transfer control of personal data except in these situations:
At your request or with your authorization
Compliance with legal obligations
National defense/security
Public safety, public health, or public interest
Criminal legal processes
To protect life or property if consent is impractical
Data you make public or from public sources
Transfer in event of merger, acquisition, reorganization, or bankruptcy
Before any transfer, we’ll inform you of the purpose, type of data, and recipient, and obtain consent if needed (unless legally exempt). Transferees will be bound to our obligations. If we go bankrupt or cease operations without a transferee, we’ll delete or anonymize your data.
(4) Public Disclosure
We generally do not disclose your personal data to the public, unless required by contract or applicable law.
7. Your Rights and Choices
You have choices over how we use your personal data and how we communicate with you. To update preferences, unsubscribe, or submit requests, follow the instructions below.
Email Opt-Out
You may opt out at any time by clicking “unsubscribe” in marketing emails or contacting us via the “Contact Us” section.
SMS Opt-Out
Contact us to request no further SMS communications.
Social Media App Opt-Out
Remove or delete our app from your social media account per the platform’s instructions (e.g., Facebook Help Center).
Geolocation Data
Our mobile app may request your location. You can disable location sharing by adjusting device location settings.
Withdraw Consent
You may withdraw consent or object to processing of your personal data at any time. Future use will reflect your preferences. Withdrawing consent may limit access to some products or services.
Access, Correct, and Delete Personal Data
You may request to access, receive details of, update, correct, or delete personal data we hold. Some legal limits may apply. We may verify your identity before granting access or corrections. Email sarksales3@gmail.com to submit requests.
8. How We Protect Personal Data
We implement appropriate administrative, technical, and physical safeguards to protect your personal data against accidental, unauthorized, or unlawful destruction, loss, alteration, access, disclosure, or use. However, no system is 100% secure. We cannot guarantee absolute security, including data transmitted to us or stored on your mobile device.
For details on how SHOPLINE stores and secures personal data, please refer to SHOPLINE’s Privacy Policy.
9. How We Update This Privacy Policy
This Privacy Policy may be updated periodically without notice to reflect changes in our data practices. We will post a prominent notice in our Store and update the effective date at the top for any material changes.
10. Contact Us
If you have questions or comments about this Privacy Policy or wish to update information we hold about you or your preferences, please contact us by email at sarksales3@gmail.com.
Effective Date: July 8, 2025
